Have a question?
Fill out the form below to start your return
RETURN POLICY
Don’t love what you ordered? No problem! We accept returns on unused items postmarked within 30 days of when you received it.
We just ask that you handle getting it back to us. That means packaging it up, and paying to mail it back. As long as it looks new, we’ll issue a full refund - including the original shipping cost.
It’s okay to try on the bag but make sure your bike isn’t super dirty because it can leave stains, making it ineligible for return.
After we receive your return, please allow 3-5 business days for processing. You'll receive an email confirmation as soon as the refund is issued.
Fill out the form and we’ll let you know where to send it.
EXCHANGES
Exchanges are not accepted. Sometimes the size/color you want is sold out or will sell out while we’re waiting for the exchange, so it’s better to return the item. Then you can place a new order at any point.
QUALITY GAURANTEED
Real people make our products so sometimes there can be small manufacturing errors. Not to worry, all Outer Shell products come with a lifetime warranty against defects in workmanship and materials. If you find some loose stitches or a blemish in the fabric, we’ll repair or replace it for free - even years later!
Damage due to wear and tear, accident, improper use, or the natural breakdown of materials over time is not covered, BUT..
WE’LL STILL FIX IT
Sometimes we crash and break a buckle. Sometimes zippers get gummed up with dirt. Sometimes we just put our gear through the ringer and it wears out. Nothing lasts forever, but we can replace buckles. We can repair zippers. We can patch holes. We can breathe new life into your well loved Outer Shell gear and keep it out of the landfill. Non-warranty repairs are gladly accepted. We will assess the damage and send you a price based on parts, labor, and shipping costs.
Let us know what’s up with your gear! Fill out the form below to request a warranty or repair