Returns

Return Policy

If you are unsatisfied with a product purchased directly from Outer Shell at the time you receive it, you may return it, unused, for a refund of your purchase price (including shipping), as long as you ship it out within 15 days.

Items returned outside of this time frame must be approved first by contacting us. It must still be unused and will also incur a 20% restocking fee.

Customers are responsible for any return shipping costs.

Please include your order number and send all return items to:

Outer Shell

1466 San Bruno Ave. Unit C6

San Francisco, CA 94110

As soon as we receive the return, a refund will be credited to your original form of payment and you will receive a notification email.

Exchanges

Exchanges are not accepted. Please return your item and place a new order instead.