Fill out the form below to start your return
RETURN POLICY
Don’t love what you ordered? No problem! We accept returns on unused items postmarked within 30 days of when you received it.
We just ask that you handle getting it back to us. That means packaging it up, and paying to mail it back. As long as it looks new, we’ll issue a full refund - including the original shipping cost.
It’s okay to try on the bag but make sure your bike isn’t super dirty because it can leave stains, making it ineligible for return.
After we receive your return, please allow 3-5 business days for processing. You'll receive an email confirmation as soon as the refund is issued.
Fill out the form and we’ll let you know where to send it.
EXCHANGES
Exchanges are not accepted. Sometimes the size/color you want is sold out or will sell out while we’re waiting for the exchange, so it’s better to return the item. Then you can place a new order at any point.